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We won! Feefo Platinum Service Award!

We won! Feefo Platinum Service Award!

Feefo have announced their annual Platinum Trusted Service Awards for 2023 which recognises businesses for delivering exceptional service, as rated by our real customers. Using this genuine review system has helped so much that Feefo themselves have recognised Red Rose Desire Cosmetic Surgery, and they have granted us their
Platinum Trusted Service Award, rating us EXCELLENT for the third year running!

Feefo Service Award

This award is given only to those businesses that use Feefo to collect genuine ratings and reviews, and meet the standard relating to the amount of reviews, and the review scores.

 @feefo_official 2023 Platinum Trusted Service Award for excellence in customer service for three years running! As a team and a company we are committed to continuing to deliver the highest quality of service and will continue to listen, understand and respond to all our customers to maintain this reward.

Feedback is a really big part of our business and this seal of approval from Feefo makes it all the more special as it recognises all of the work we do. We proudly wear the accreditation badge on our website, and we thank every one of our customers who has taken the time to leave us feedback.

Feefo describe these awards as a recognised symbol of trust – helping customers click with confidence.

Happy Patients, Transforming Surgery.

Happy Patients, Transforming Surgery.

It is easy for us to get lost in the day-to-day running of a busy cosmetic surgery clinic.
Currently operating from four main clinics across the North West of England, we are seeing more patients than ever before. Each week we hold weekly consultations with our registered surgeons, so that patients have the opportunity to discuss (more than once if needed) with an expert doctor, their hopes, fears and expectations, while they are considering surgery and the right options. Our surgeons are talented, skilled and highly experienced.

It is a busy time, as we welcome many patients through our Manchester, Bolton, Warrington and Preston clinics and guide each patient through their own personal surgery journey. It is very much a hand held service, starting right from that first consultation, up to that last appointment, when our patient feels ready and happy to begin their next chapter. We often find ourselves dashing from consultations to aftercare appointments, meeting with the nurse team and talking support bras! We would not have it any other way.

It is only when we pause for a moment and take time to read through the feedback and reviews left by our patients or look back at some of the life-changing transformations, we take on the enormity of what our job here is. It is life-changing and we feel truly blessed to be involved in such an incredible part of someones life.

Red Rose Desire Patients

You see, we are not just consultants, surgeons, nurses and clinicians; we are a team, a family who facilitate life-changing decisions, and a trusted place where patients reach out to change their self-image and the first step to their journey.

We enjoy meeting new faces and new people, all different and going through different stages of life. Often we see enhanced confidence immediately; other times it comes later. What we know, is that our patients leave happy, they leave with an extra spring in their step and they leave knowing that we are always there for them, and that there is no limits to our care.

Our feedback and reviews make us proud and are the heart of our business, because happy patients mean, we are getting it right. We are overjoyed with the way out patients feel and the care we have provided, knowing it has had such a profound impact on their confidence and their life. We set out to offer a tailored cosmetic approach, one where each patient can work with an expert and achieve enhancements they themselves are proud of.

We have recently won the Platinum Trusted Service Award from Feefo, which is an honour and delight.  We are thrilled to have achieved this award each year, for the last three years and will continue to make service and care our number one priority.

Platinum Trusted Service Award Feefo

If you read our feedback and reviews, I know you will agree that patient care is what we are, and what we get right. The incredible transformations are the icing on the cake.

Feefo Five Stars“So, so good!”
“I can not praise Red Rose highly enough. They were great from my first enquiry right through to the operation and after.”

Feefo Five Stars“Can’t thank Red Rose enough! 5* treatment!”
“I couldn’t be happier I have gone from a 28A to now a C cup thanks to the team at Red Rose Desire.”

Feefo Five Stars“Highly recommend!”
“I would highly recommend Red Rose Desire for anyone thinking of having breast augmentation surgery. The whole team are so helpful and supportive.
Amazing!”

Feefo Five Stars“Amazing!”
“I had an amazing experience from start to finish! Georgina was really helpful and reassuring prior to my operation, my surgeon was fantastic and the nurses looking after me on the day were really lovely, so I felt totally relaxed.”

Red Rose Desire wins Feefo Platinum Trusted Service Award 2020

Red Rose Desire wins Feefo Platinum Trusted Service Award 2020

There’s trusted service…
Then there’s service from an award winning cosmetic surgery clinic…

Feefo (Independent Feedback Company) have recently announced their latest award winners and after a nail-biting wait, the results are in…

Created by Feefo, this Platinum Trusted Service award is open only to businesses that use Feefo to collect genuine reviews and insights.

These awards celebrate the companies setting the highest standards online and achieving great feedback from their customers, with a rating of 4.5 or higher. This service award is primarily recognising businesses like ours for consistently delivering an exceptional service, trusted communications and high feedback scores, as rated by our real customers.

We are honoured and extremely proud to announce that Red Rose Desire has won the Platinum Trusted Service Award, which is given only to those who have won the Gold Trusted Service award three times in a row. We have done it! Winning GOLD in 2018 and 2019 and now again 2020, meaning we take Platinum.

Red Rose Feefo Award

Georgina Wood, Patient Co-ordinator of Red Rose Desire says “Patient care is first priority for Red Rose Desire, and we couldn’t meet these standards without our committed team who I would like to thank. Our specialist surgeons and kind, experienced nursing team, who are all situated at the hospitals, are the best at what they do and continue to share the same visions for patient care as we do. Our patients are at the heart of everything we do and to have won such a trusted, recognised award, which is based on actual feedback from our patients, is a true accolade to the team and all of their dedication.
We believe that awards like this highlight Red Rose Desire as a cosmetic surgery you can trust – helping patients to choose with confidence.”

Feedback is such an important part of our business, not only to show us where improvements can be made, but also as a way of understanding our customers and showing them, we care. This badge of honour makes it all the more special and we thank each customer who has taken the time to leave us feedback, it means a lot.

We are proud to display the Feefo Platinum winners badge on our website, and you can click here to read our trusted reviews from genuine patients.

Rated Excellent in Annual Feefo 2019 Service Awards.

Rated Excellent in Annual Feefo 2019 Service Awards.

There’s good service. Then there’s Trusted Service.

Feefo Award 2019

The Trusted Service award is a recognised symbol of trust – helping customers click with confidence.
Real people. Real reviews. Real Insight.

We love feedback and we ask all of our patients to leave their thoughts and feedback for us to personally share with others. During the time we have used Feefo, we have gained an invaluable insight into what our consumers really think, and we use these reviews to improve and grow as a company. Furthermore, we know that every bit of feedback that is left for us, is real, genuine, and created from the patient themselves.
Now we can concentrate wholly on our real customers. We can reply and personally thank them for the positive reviews, and let them know we couldn’t do it without them. We can also, more importantly, tackle any concerns that have arisen for customers past or present.

Not only is this helping us really connect with our patients, but it is constantly allowing our team to learn and grow and improve our service. It is also helping us to build trusting relationships with patients, as they feel we are always open to listening. Using this genuine review system has helped so much that Feefo themselves have recognised Red Rose Desire, and they’ve just granted us their Gold Trusted Service Award for the second year running! This means that Red Rose Desire has reached the criteria of collecting at least 50 reviews receiving a Feefo review rating of, at least, 4.0 to 4.4 stars during 2018. (Our actual numbers for the last year are over 100 reviews with an average of 4.9/5)

Real Reviews

Feefo Reviews

The award is an independent seal of excellence that recognises businesses like us for delivering exceptional experiences, as rated by real customers. The Trusted Service is awarded only to those businesses that use Feefo to collect genuine ratings and reviews. We have to meet a very high standard regarding not only the amount of reviews, but the review scores also.

This badge of honour and accreditation from Feefo is very special, and we will now wear this proudly on our website, thank you to everyone who has taken the time to leave us feedback.
Feel free to look through our reviews at any time, we hope this will give you a clear view of the business we are, the service we offer and the way in which we treat our patients.

You can read our real reviews here.