Jun 21, 2023 | Awards, Company News
Feefo have announced their annual Platinum Trusted Service Awards for 2023 which recognises businesses for delivering exceptional service, as rated by our real customers. Using this genuine review system has helped so much that Feefo themselves have recognised Red Rose Desire Cosmetic Surgery, and they have granted us their
Platinum Trusted Service Award, rating us EXCELLENT for the third year running!
This award is given only to those businesses that use Feefo to collect genuine ratings and reviews, and meet the standard relating to the amount of reviews, and the review scores.
@feefo_official 2023 Platinum Trusted Service Award for excellence in customer service for three years running! As a team and a company we are committed to continuing to deliver the highest quality of service and will continue to listen, understand and respond to all our customers to maintain this reward.
Feedback is a really big part of our business and this seal of approval from Feefo makes it all the more special as it recognises all of the work we do. We proudly wear the accreditation badge on our website, and we thank every one of our customers who has taken the time to leave us feedback.
Feefo describe these awards as a recognised symbol of trust – helping customers click with confidence.
Mar 9, 2020 | Awards, Company News, Your Surgery
It is easy for us to get lost in the day-to-day running of a busy cosmetic surgery clinic.
Currently operating from four main clinics across the North West of England, we are seeing more patients than ever before. Each week we hold weekly consultations with our registered surgeons, so that patients have the opportunity to discuss (more than once if needed) with an expert doctor, their hopes, fears and expectations, while they are considering surgery and the right options. Our surgeons are talented, skilled and highly experienced.
It is a busy time, as we welcome many patients through our Manchester, Bolton, Warrington and Preston clinics and guide each patient through their own personal surgery journey. It is very much a hand held service, starting right from that first consultation, up to that last appointment, when our patient feels ready and happy to begin their next chapter. We often find ourselves dashing from consultations to aftercare appointments, meeting with the nurse team and talking support bras! We would not have it any other way.
It is only when we pause for a moment and take time to read through the feedback and reviews left by our patients or look back at some of the life-changing transformations, we take on the enormity of what our job here is. It is life-changing and we feel truly blessed to be involved in such an incredible part of someones life.
You see, we are not just consultants, surgeons, nurses and clinicians; we are a team, a family who facilitate life-changing decisions, and a trusted place where patients reach out to change their self-image and the first step to their journey.
We enjoy meeting new faces and new people, all different and going through different stages of life. Often we see enhanced confidence immediately; other times it comes later. What we know, is that our patients leave happy, they leave with an extra spring in their step and they leave knowing that we are always there for them, and that there is no limits to our care.
Our feedback and reviews make us proud and are the heart of our business, because happy patients mean, we are getting it right. We are overjoyed with the way out patients feel and the care we have provided, knowing it has had such a profound impact on their confidence and their life. We set out to offer a tailored cosmetic approach, one where each patient can work with an expert and achieve enhancements they themselves are proud of.
We have recently won the Platinum Trusted Service Award from Feefo, which is an honour and delight. We are thrilled to have achieved this award each year, for the last three years and will continue to make service and care our number one priority.
If you read our feedback and reviews, I know you will agree that patient care is what we are, and what we get right. The incredible transformations are the icing on the cake.
“So, so good!”
“I can not praise Red Rose highly enough. They were great from my first enquiry right through to the operation and after.”
“Can’t thank Red Rose enough! 5* treatment!”
“I couldn’t be happier I have gone from a 28A to now a C cup thanks to the team at Red Rose Desire.”
“Highly recommend!”
“I would highly recommend Red Rose Desire for anyone thinking of having breast augmentation surgery. The whole team are so helpful and supportive.
Amazing!”
“Amazing!”
“I had an amazing experience from start to finish! Georgina was really helpful and reassuring prior to my operation, my surgeon was fantastic and the nurses looking after me on the day were really lovely, so I felt totally relaxed.”
Jan 29, 2020 | Awards, Company News
There’s trusted service…
Then there’s service from an award winning cosmetic surgery clinic…
Feefo (Independent Feedback Company) have recently announced their latest award winners and after a nail-biting wait, the results are in…
Created by Feefo, this Platinum Trusted Service award is open only to businesses that use Feefo to collect genuine reviews and insights.
These awards celebrate the companies setting the highest standards online and achieving great feedback from their customers, with a rating of 4.5 or higher. This service award is primarily recognising businesses like ours for consistently delivering an exceptional service, trusted communications and high feedback scores, as rated by our real customers.
We are honoured and extremely proud to announce that Red Rose Desire has won the Platinum Trusted Service Award, which is given only to those who have won the Gold Trusted Service award three times in a row. We have done it! Winning GOLD in 2018 and 2019 and now again 2020, meaning we take Platinum.
Georgina Wood, Patient Co-ordinator of Red Rose Desire says “Patient care is first priority for Red Rose Desire, and we couldn’t meet these standards without our committed team who I would like to thank. Our specialist surgeons and kind, experienced nursing team, who are all situated at the hospitals, are the best at what they do and continue to share the same visions for patient care as we do. Our patients are at the heart of everything we do and to have won such a trusted, recognised award, which is based on actual feedback from our patients, is a true accolade to the team and all of their dedication.
We believe that awards like this highlight Red Rose Desire as a cosmetic surgery you can trust – helping patients to choose with confidence.”
Feedback is such an important part of our business, not only to show us where improvements can be made, but also as a way of understanding our customers and showing them, we care. This badge of honour makes it all the more special and we thank each customer who has taken the time to leave us feedback, it means a lot.
We are proud to display the Feefo Platinum winners badge on our website, and you can click here to read our trusted reviews from genuine patients.