We won! Feefo Platinum Service Award!

Jun 21, 2023 | Awards, Company News

Feefo have announced their annual Platinum Trusted Service Awards for 2023 which recognises businesses for delivering exceptional service, as rated by our real customers. Using this genuine review system has helped so much that Feefo themselves have recognised Red Rose Desire Cosmetic Surgery, and they have granted us their
Platinum Trusted Service Award, rating us EXCELLENT for the third year running!

This award is given only to those businesses that use Feefo to collect genuine ratings and reviews, and meet the standard relating to the amount of reviews, and the review scores.

@feefo_official 2023 Platinum Trusted Service Award for excellence in customer service for three years running! As a team and a company we are committed to continuing to deliver the highest quality of service and will continue to listen, understand and respond to all our customers to maintain this reward.

Feedback is a really big part of our business and this seal of approval from Feefo makes it all the more special as it recognises all of the work we do. We proudly wear the accreditation badge on our website, and we thank every one of our customers who has taken the time to leave us feedback.

Feefo describe these awards as a recognised symbol of trust – helping customers click with confidence.

Rated Excellent in Annual Feefo 2019 Service Awards.

Feb 11, 2019 | Awards

There’s good service. Then there’s Trusted Service.

The Trusted Service award is a recognised symbol of trust – helping customers click with confidence.
Real people. Real reviews. Real Insight.

We love feedback and we ask all of our patients to leave their thoughts and feedback for us to personally share with others. During the time we have used Feefo, we have gained an invaluable insight into what our consumers really think, and we use these reviews to improve and grow as a company. Furthermore, we know that every bit of feedback that is left for us, is real, genuine, and created from the patient themselves.
Now we can concentrate wholly on our real customers. We can reply and personally thank them for the positive reviews, and let them know we couldn’t do it without them. We can also, more importantly, tackle any concerns that have arisen for customers past or present.

Not only is this helping us really connect with our patients, but it is constantly allowing our team to learn and grow and improve our service. It is also helping us to build trusting relationships with patients, as they feel we are always open to listening. Using this genuine review system has helped so much that Feefo themselves have recognised Red Rose Desire, and they’ve just granted us their Gold Trusted Service Award for the second year running! This means that Red Rose Desire has reached the criteria of collecting at least 50 reviews receiving a Feefo review rating of, at least, 4.0 to 4.4 stars during 2018. (Our actual numbers for the last year are over 100 reviews with an average of 4.9/5)

Feefo Reviews

The award is an independent seal of excellence that recognises businesses like us for delivering exceptional experiences, as rated by real customers. The Trusted Service is awarded only to those businesses that use Feefo to collect genuine ratings and reviews. We have to meet a very high standard regarding not only the amount of reviews, but the review scores also.

This badge of honour and accreditation from Feefo is very special, and we will now wear this proudly on our website, thank you to everyone who has taken the time to leave us feedback.
Feel free to look through our reviews at any time, we hope this will give you a clear view of the business we are, the service we offer and the way in which we treat our patients.

You can read our real reviews here.